New

Clerical Assistant 2

Commonwealth Of Pennsylvania
$35,306.00 - $51,932.00 Annually
dental insurance, vision insurance, parental leave, vacation time, paid time off, paid holidays, sick time, retirement plan
United States, Pennsylvania, Middletown
1200 Fulling Mill Road (Show on map)
Nov 22, 2024
THE POSITION The Department of Revenue is searching for a Clerical Assistant 2 to provide clerical and customer service support to the claims division of the PA Lottery Department. If you are energetic, efficient, and detail-oriented, this may be the position for you! Apply today to join our dedicated team! DESCRIPTION OF WORK The Clerical Assistant 2 in this position will receive and respond to a wide variety of phone calls and emails regarding PA Lottery claims and games. Must be able to reference prescribed guidelines and manuals to resolve various issues and provide information and solutions to assist customers. Proofreads claim forms and reviews tickets for accuracy and completeness and enters approved claims into the lottery back-office system. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment. Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $35,306 (before taxes). You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: Six months as a Clerical Assistant 1 (commonwealth title); or Graduation from high school; or An equivalent combination of experience and training. Additional Requirements: You must be able to perform essential job functions. Preferred Qualifications (not required): Previous customer service experience. Previous call center experience. Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.