New 
Service Engineer II
 Microsoft | |
remote work
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 United States, Washington, Redmond | |
 Nov 27, 2024 | |
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OverviewMicrosoft's Cloud Operations and Innovation (CO+I) team builds and operates Microsoft datacenters, which in turn power Microsoft's cloud business. The CO+I Engineering team (CO+IE) delivers services, applications, and automation supporting datacenter planning, construction, and operation. We own a large portfolio of services, including workflows that enable predicable, lowest cost datacenter construction, telemetry systems that drive high availability and optimized energy usage, and task and performance management applications that help our operation run as efficiently as possible. CO+I Engineering is a competitive advantage for Microsoft, and an important pillar in its cloud success. The Environmental Health & Safety (EHS) & Collaboration Solutions Engineering Team is seeking a Service Engineer II who is motivated, adaptable, and detail oreinted. This role works collaboratively across engineering teams and business teams across CO+I for technical execution, process engineering, and cross functional egineering design. The Service Engineer II position will support the Enterprise Environmental, Health and Safety (EHS) plaftorm, Collaboration technologies (SharePoint, PowerApps, Power Automates, Logic Apps), other 3rd pary software (hosted on-premise and SaaS), and will help support the Technical Advisory Board (TAB), which makes build vs buy decisions for new applications. The candidate must be an experienced team player, possess strong executive communication and collaboration skills, and have the ability to effectively manage a demanding workload and the execution of multiple concurrent engineering project deliverables across geographic and organizational boundaries while maintaining engineering excellence of production systems. You will be responsible for supporting, enhancing and deploying features, developing APIs, troubleshooting, configuring system integrations, configuring application settings, implementing security best practices and collaborating with a global team. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. *This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ.*Relocation support will be provided, and successful candidates must relocate or reside within 50 miles of the hub office location.*This role is eligible for hybrid or remote work, up to (XX indicated by HM)%.
Responsibilities Responsible for the availability, reliability, efficiency, observability, and/or performance of supported products and services.Leverages ADO for project priotization of product backlog items.Troubleshooting applications and infrastructure.Develops APIs to connect Data Lakes to/from supported applicationsEvaluates the technical aspects of different software options, such as feasibility, scalability, security, performance, and integration when there are new business requirements.Identifies and resolves technical issues that may arise during the software development or acquisition process.Builds Power Apps, Logic Apps, Power Automate flows, data integrations and developing an understanding of the business logic and data requirements.Responsible for maintaining incident backlog, compliance and security tasks and comes up with ways to automate solutions.Leverage best practices to create, update and maintain run books.Takes ownership of service design by driving reliable, scalable, and high-performance solutions.Partners and shares technical expertise with interdisciplinary teams, demonstrating a deep understanding of services and the ability to clearly articulate the specific technologies of a service to enable development and ongoing maintenance.Drives efficiency by developing scripts and/or automation and leveraging telemetry data to identify patterns and trends that drive continuous improvement.Resolves issues with services, minimizes customer impact, and documents solutions that inform ongoing improvements and prevent the recurrence of similar issues.Partners closely with internal customers and engineering teams to conduct root cause analyses, share end-to-end expertise in services, and to mitigate and resolve issues.Shares insights and best practices that can be applied to improve development and operations of the system, platform, or product components and features by participating in design reviews, incident drills and debriefs, and regular meetings, as well as interactions with more experienced Service Engineers and members of product engineering teams.Adheres to data privacy, security and compliance standards and works with relevant teams to identify and address relevant issues. | |