Customer Services Professional

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Customer Services Professional

Location(s): Orlando, FL

• This role provides front-line HR support and information to HR, managers, and employees on basic to complex HR topics with an emphasis on payroll.
• Tasks will include answering calls, responding to e-mails, listening to requests, retrieving information, relaying responses to customers via phone, fax, or e-mail using the available technology at their disposal and performing all administrative tasks associated with completion.
• Impacts: The role involves using decision-support tools to answer questions and/or process HR transactions, as well as solving problems that are sometimes unstructured and that may require reliance on conceptual thinking. In addition, a broad knowledge of client products and services would be expected.

• Answer calls, emails, and inquiries on a variety of HR topics, with a focus on payroll.
• Research and retrieve information using company resources and case management systems.
• Communicate clearly and concisely with diverse stakeholders via phone, email, and other channels.
• Maintain accurate records of all customer interactions and transactions per HR policies.
• Apply knowledge of HR procedures to independently solve problems and answer questions.
• Proactively identify and propose solutions to improve customer satisfaction and operational efficiency.
• Utilize decision-support tools to process HR transactions and analyze data.
• Collaborate effectively with team members to foster a positive and productive environment.
• Continuously learn and grow your HR knowledge and skills.

• Typically, these functions review to 2 to 5 years of relevant experience in a HR support or customer service role.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust.
• Preferred experience with payroll process and knowledge of HR Policies and procedures.
• Strong analytical and problem-solving skills, with the ability to think critically and independently.
• Proficient in Microsoft Office Suite and related technologies.
• Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.
• Spanish fluency preferred.