Hub Manager

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Hub Manager is accountable for the operational oversight and management, leadership, and direction of the Hub Operation within the Middle Mile Network to provide quality service, customer satisfaction and operational proficiency that ensures growth and profitability goals/objectives are met. The Hub Manager is also responsible for implementation and compliance with company policies and procedures, quality standards, and other applicable regulatory guidelines, with respect to operational, administrative, customer service, and marketing functions for the site. This position will develop relationships and grow internal business in their dedicated region and will conduct business development activities with the assigned AIT Stations within their region.

Work Schedule: Monday-Friday 8am-5pm

Lead, direct, and manage all HUB operation functions to ensure that all departments and staff execute service agreements.
• Responsible for leading and developing a high performing team ensuring consistently high levels of capability and engagement. Encourage a growth mindset within the operational and customer service staff.
• Utilize superior communication skills to motivate staff and develop effective working relationships with peers, executives, and clients. Ensure directives, rules, and procedures are communicated to all station personnel.
• Hub Operations - Research, plan, propose, coordinate, and implement routing adjustments. Make sure cut off times are correct, and routes run properly.
• Manage Hub Operations customer service and operational personnel. Mentoring of staff, conduct regular performance reviews and general overall personnel development. Responsibility for recruitment, retention, and development of station customer service and operational staff.
• Service all existing customers, while marketing AIT's full range of transportation services to new customers. Meet company service metric expectations.
• Implement and direct quality control program for all operational areas while constantly striving for cost efficiencies and while providing best of class service for our customers.
• Responsible for all relevant HUB Operation cost control
• Review, revise, and approve all customer and station operational SOPs with the objective of improving quality and efficiencies, while decreasing costs in the day-to-day operation of Station.
• Utilize superior communication skills to motivate staff and develop effective working relationships with peers, executives, and clients. Ensure directives, rules, and procedures are communicated to all station personnel.
• Support positive trending and obtainment of QMS (Quality Management System) objective goals.
• Maximize profitability through superior customer service, effective and prompt communication, and follow-up on all pending matters with the customer.
• Encourage a growth mindset within the operational and customer service staff.
• Other duties and responsibilities will be assigned as business demands deem necessary.

Education Qualifications

• High School Diploma with equivalent combination of work experience Required or
• Bachelor's Degree or equivalent work experience Preferred

Experience Qualifications

• 7+ years Industry Experience - Logistics environment with International and Domestic Experience Required and
• 5+ years Supervisory or Managerial Experience Required

Skills and Abilities

• Proven ability to lead and manage the activities of a diverse workforce. (High proficiency)
• Highly proficient in Microsoft Office and similar applications (Outlook, Excel) (High proficiency)
• Perform all aspects of HUB operations including customer service, dispatch and freight routing. (High proficiency)
• Ability to organize and perform multiple assignments in a high-volume, fast-work environment. (High proficiency)
• Ability to interact, communicate and maintain relationships with clients, vendors, customers in all levels of management. (High proficiency)

Other Skills We Hope to See:

• A team player who works well with others - being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action here.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.