Instructional Technology Professional II (Yuma, AZ)

University of Arizona

life insurance, vision insurance, sick time

United States, Arizona, Yuma

Nov 26, 2024

Instructional Technology Professional II (Yuma, AZ)
Posting Number	req21211
Department	Campus IT Services
Department Website Link	https://it.arizona.edu/
Location	Yuma
Address	7875 E. 24th St. , #7, Yuma, AZ 85365 USA
Position Highlights	Provide technology support, including A/V installation, design assistance, and preventative maintenance across spaces. In addition to supporting day-to-day operations, the role involves conducting technology assessments, planning and leading team projects, and selecting new equipment and technical designs. Strong customer service skills, coupled with a deep understanding of A/V environments, are essential for consulting with faculty, staff, and students. The candidate must work collaboratively with others who serve the location, ensuring requests are handled efficiently. This role is not eligible for flexible work arrangements The successful candidate(s) are required to obtain (if not already obtained) Crestron CTI-Commercial Technician and Extron AV Associate Certifications, AVIXA CTS, and Dante Level III certification. Time frame for completion will be determined with supervisor at time of onboarding. Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.
Duties & Responsibilities	Troubleshoot and resolve A/V issues in a variety of learning environments. Respond to customer requests and ensure adherence to SLA's through ticketing and phone systems. Coordinate installation of campus A/V systems with Instructional Technology staff. Adhere to change management processes and deploy firmware/security updates to networked systems. Demonstrate and instruct faculty on new and existing classroom technology. Documentation of classroom configurations, wiring diagrams, and program components. Work with Instructional Technology team to perform repairs and assist with A/V installations across campus. Work with A/V integrators, I.T. stakeholders, and facilities management to ensure technology is appropriately integrated through project completion. Responsible for technology maintenance and ensuring operation of campus spaces. Coordinate equipment repairs with external vendors. Monitor A/V systems and perform preventative maintenance/repairs. Actively research new solutions, techniques, and products available, while evaluating the current technology in classrooms. Maintain technical mastery in the areas of A/V technology such as sound, video, networking, programming. Physical Requirements: Reliable Transportation Ability to lift up to 50lbs. Ability to drive a golf cart. Ability to ascend and descend ladders. Knowledge, Skills, Abilities Excellent customer service including skill in providing information technology related support and training to users with varying levels of technical expertise. Strong troubleshooting skills for analyzing A/V hardware and software problems down to the component level, with experience in installation, maintenance, and independent problem solving. Knowledge of computers, networks, and remote troubleshooting techniques. Ability to work as part of a team and manage time effectively, while handling multiple priorities. Strong grasp of Audio & Video including signal flow, equipment functionality, control, and programming. Effective verbal and written communication with students, faculty, and staff. Ability to manage projects and timelines, as appropriate. Adept at identifying and mitigating risks, ensuring business continuity, data security, and customer satisfaction. Understanding of firmware deployment and change management process of networked systems. Familiarity with NDI systems Understanding of AutoCAD/Visio.
Minimum Qualifications	Bachelor's degree or equivalent advanced learning attained through professional level experience AND minimum of 3 years of relevant work experience, OR equivalent combination of education and work experience. Must have a valid driver's license and ability to drive according to the University Fleet Safety Policy.
Preferred Qualifications	Experience in a customer service environment with an emphasis in resolving audio/visual and other classroom technology problems. Experience utilizing ticketing systems to manage work and document customer interactions. AVIXA CTS Certification or similar. Managing equipment through a CMDB, and overseeing the lifecycle of classroom equipment from installation to replacement. Experience working with IT networks relating to AVoIP (AV over IP).< Experience with various cable terminations and understanding of how to properly run cable, including but not limited to, audio, video, and low voltage cabling. Experience working with audiovisual consultants and contractors in the integration of audiovisual technologies in new construction and renovation projects. AVB, Dante, Biamp, Crestron NVX, Extron or similar A/V Certification. Experience in higher education.
FLSA	Exempt
Full Time/Part Time	Full Time
Number of Hours Worked per Week	40
Job FTE	1.0
Work Calendar	Fiscal
Job Category	Information Technology
Benefits Eligible	Yes - Full Benefits
Rate of Pay	$53,039 - $66,299
Compensation Type	salary at 1.0 full-time equivalency (FTE)
Grade	7
Compensation Guidance	The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.
Grade Range Minimum	$53039
Grade Range Midpoint	$66299
Grade Range Maximum	$79558
Career Stream and Level	PC2
Job Family	Instructional Technology
Job Function	Information Technology
Type of criminal background check required:	Name-based criminal background check (non-security sensitive)
Number of Vacancies	1
Target Hire Date
Expected End Date
Contact Information for Candidates	uits-jobs@arizona.edu
Open Date	11/20/2024
Open Until Filled	Yes
Documents Needed to Apply	Resume and Cover Letter
Special Instructions to Applicant
Diversity Statement	At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.
Notice of Availability of the Annual Security and Fire Safety Report	In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.