PATIENT SERVICE REPRESENTATIVE

This vacancy will be posted on internal Career Website for 5 business days.

Associates are eligible to apply for a lateral transfer after completion of one (1) year of service in their present position, with the following exception: an Associate who has received a written warning is not eligible for a transfer/promotion prior to six (6) months from date of issuance; an Associate who has been suspended is not eligible for transfer/promotion prior to one (1) year from date of suspension. Part-time Associates who have completed their probationary period can move to full-time vacancies within their department provided such movement will not unreasonably reduce the operational efficiency of that department. Probationary period is three (3) months for full-time employees, and four (4) months for part-time employees who works more than 3/5 of the normal workweek.

Over the past fifty years, Montefiore's Division of Services for Addiction has helped thousands of people enter recovery and re-join their families and communities. Through recovery, individuals are empowered to help find meaning in their lives and integrate back into their communities.The Patient Services Representative will assist in the overall daily operations of the clinic.

Responsibilities:

* Schedule physical exams, follow-up medical appointments, and emergency medical visits for all patients

* Schedule medical appointments for Physician and Physician Assistant as required; schedule patient appointments with other staff as necessary

* Set up systems to ensure that patients are scheduled for revisits and that they are reminded of pending scheduled visits

* Ensure that case records are available for medical or counseling appointments. Prepare charts for physical examinations and physician contacts. Prepare medical and social charts for new clients

* Record and file abnormal lab report results; label and route lab specimens

* Monitor patient flow in Medical Waiting Room

* Filing of all materials, such as doctor's notes, consultation reports, lab reports, and x-ray reports, into case records. Review records continuously for missing data. Keep all records up to date

* Set up and maintain a filing system for correspondence and records. File records reports, correspondence, etc. And search files to obtain same

* Type letters, forms reports, charts, bills, inter-office correspondence, purchase orders, and check request, petty cash vouchers, reimbursement forms, etc. as required

* Assist clinic secretary as needed; perform all secretarial duties in his/her absence

* Operate all office equipment, including photocopier and fax machines

* Answer telephone calls and route them to the appropriate staff member

* Perform all clerical duties and other related duties as assigned

* Must be able to work collaboratively with multiple staff members in a fast paced environment, be willing to rotate from clinic to clinic, and willing to work other than Monday through Friday, 9:00 am - 5:00 pm

Qualifications:

* High School Diploma/GED required

* One year of experience in healthcare preferably in registration, Scheduling, or Admission required

* One year of experience using Microsoft Word Products (Outlook, Word and Excel) required

* Bi-Lingual (English-Spanish) preferred

* Experience with Epic registration preferred

* Knowledge of insurance verification, prior authorization, referrals & patient transportation preferred

* Knowledge of Medicaid and Managed Care Plans preferred

The hours for this position are 9:00 am - 5:00 pm Monday - Friday. Selected candidate must be able to work various shifts and locations depending on operational needs.

This is 100% a grant funded position

Department: Psychiatry and Behavioral Sciences Bargaining Unit: 1199 Campus: MOSES Employment Status: Regular Full-Time Address: 260 East 161st Street, Bronx

Shift: Day Scheduled Hours: 9 AM-5 PM Req ID: 222306Salary Range/Pay Rate:$26.64

For positions that have only a rate listed, the displayedrate is the hiringrate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the "Montefiore Difference" - who we are at Montefiore and all that we have to offer our associates, please clickhere.

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history ofdisability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status,or partnership status, or any other characteristic protected by law.

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