Account Manager - Fleet Solutions

Guttman Holdings, Inc. is a 100% employee-owned energy Company and the parent organization of Guttman Energy, Guttman Renewables, and Source One Transportation.

Those three entities united to form Guttman Holdings on November 30, 2022, under an Employee Stock Ownership Plan (ESOP). Since then, each entity has maintained their individual name and operations while collectively focusing on continued growth and success.

The Guttman businesses operate in the refined petroleum products market, providing customized fueling solutions for industrial, commercial, retail, governmental, and transportation operations across the eastern United States.

Guttman Holdings prioritizes safety, service, and respect for our fellow employee owners, customers, vendors, and the communities where we operate and serve. Those principles combined with our Core Values: respect, lead, collaborate, serve, solve, and own shape our culture and guide our daily operations.

More information about Guttman Holdings and Guttman Energy can be found at www.guttmanenergy.com.

The Account Manager is responsible for all areas of existing customer relations for the Guttman fleet card sales department. Duties include, but are not limited to, communicating with customers on a regular basis, fulfilling customer requests, providing administrative support to the Fleet Solutions Sales Representatives, and developing cross-selling / upselling opportunities for a variety of internal and external products and services

PRIMARY RESPONSIBILITIES:

• Communicate regularly with customers to enhance and maintain their business relationships.
• Prepare periodic formal business reviews for customers.
• Utilize existing tools to enhance customer experience.
• Make required changes to existing customer accounts, such as driver identification numbers and adding new vehicles.
• Provide timely responses to customer inquiries concerning invoice copies, reports, site location assistance, etc., always demonstrating exceptional customer service.
• Provide general administrative support to the Sales Reps to assist with processing card orders, completing credit applications, prepare invoice analysis for prospects, generating & distributing the weekly and annual reports including any ad-hoc reporting requested by customers from time to time.
• Monitor and respond to all Fraud Alerts by contacting the customers.
• Train existing customers in navigation and use of the customer web portal.
• Cross selling / up selling all products and services to existing customers (i.e. maintenance program, fraud protection, etc).
• Develop business with existing customers for any cross-referral arrangements we may have with Resellers.
• Enhancing the existing margin by working with customers to add additional volume or suggesting alternative purchasing options.
• Develop a strong understanding of the fleet card industry, competitor's product offerings, and the specific fueling needs of trucking companies with 5 to 100 vehicles.

MINIMUM QUALIFICATIONS/REQUIREMENTS:

• Bachelor's degree from an accredited four-year college or university or equivalent work experience.
• Excellent organization and communication and interpersonal skills with demonstrated ability to listen to others, express ideas both orally and in writing.
• Intermediate to advanced computer proficiency; experience working in Windows and Microsoft Office (Word, Excel, Power Point, etc.)

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities and working conditions associated with the job.

Guttman Energy is committed to a policy of equal employment opportunity for all individuals and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, sexual orientation, gender and gender identity), genetic information, ancestry, national origin, age, physical or mental disability, veteran status, marital status, or any other classification, as protected by federal, state or local law. Equal employment opportunity extends to all personnel practices.