Customer Service Representative

Qualifications:

• High school diploma or equivalent.
• Proficiency in reading, writing, and speaking English.
• Ability to work at a computer for extended periods.
• Capability to engage in repetitive motion activities like twisting and bending.
• Experience with data entry is desirable and advantageous.

Essential Job Responsibilities:

• Maintain high safety awareness and promptly report potential hazards
• Adhere to security and privacy policies to protect company and customer information
• Prioritize work tasks based on processing schedules and client expectations for timely completion
• Handle time-sensitive materials like confidential and urgent packages
• Perform verification tasks promptly to ensure accuracy and identify errors
• Engage in repetitive motion activities like twisting, bending, climbing, and lifting to 40 lbs. frequently
• Perform Mail Center activities including sorting, metering mail, printing, folding, inserting, using scanning equipment, and answering emails
• Maintain high levels of customer care with a friendly and cooperative attitude
• Demonstrate flexibility in meeting customer demands in a high-volume production environment
• Troubleshoot data issues and escalate to supervisors when necessary
• Assist in manual folding of documents and use a folding & inserting machine
• Meter mail using a high-speed mailing machine
• Work in various environments such as offices, computer rooms, production floors, warehouses, and shipping/receiving areas
• Consistently follow business procedure guidelines and safety protocols
• Take direction from supervisors or site managers
• Maintain detailed logs and reporting documentation
• Participate in cross-training and perform additional duties as assigned (e.g., filing, outgoing shipments)
• Scan incoming mail and distribute to recipients
• Perform file purges and pulls, create files, and ship documents
• Provide backfill as needed
• Enter daily information into spreadsheets
• Identify charges and match them to billing records

Prioritizing tasks in this order ensures that safety, security, and timely completion of work are given the highest importance, followed by customer care and operational efficiency.

Compensation:

The pay for this position is $16 per hour. However, the base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered.

This job description aligns with the responsibilities of a Customer Service Representative and includes essential qualifications and compensation details.