Membership Operations Manager

University of Georgia

retirement plan

United States, Georgia, Athens

Nov 19, 2024

Posting Details

Posting Number	S12931P
Working Title	Membership Operations Manager
Department	VPSA-Recreational Sports
About the University of Georgia	Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education ( https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department	The Department of Recreational Sports in the Division of Student Affairs promotes healthy lifestyle choices by providing development, growth, and education for the University of Georgia community through the spirit of recreation.
College/Unit/Department website	recsports.uga.edu
Posting Type	External
Retirement Plan	TRS or ORP
Employment Type	Employee
Benefits Eligibility	Benefits Eligible
Full/Part time	Full Time
Work Schedule
Additional Schedule Information	Monday - Friday, 8a-5p. Some nights or weekends may be required for special events.
Advertised Salary	$58,000-$60,000
Posting Date	11/19/2024
Open until filled	No
Closing Date	11/25/2024
Proposed Starting Date	12/15/2024
Special Instructions to Applicants
Location of Vacancy	Athens Area
EEO Policy Statement	The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement	The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title	Business Operations Professional
FLSA	Exempt
FTE	1.00
Minimum Qualifications	Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications	Three to five years of financial office experience preferred. Proficient user of Excel and Word preferred.
Position Summary	The Membership Operations Manager is responsible for overseeing daily operations, ensuring effective coordination across program areas, and optimizing office functions. This role requires a strong communicator with excellent organizational skills who can lead student staff, manage office resources, and implement efficient processes with minimal supervision. The Membership Operations Manager is pivotal in fostering a productive, positive work environment and will exercise discretion in managing cashiering, point-of-sale, and program registration services for the Department of Recreational Sports. This includes full accountabilities for all departmental sales and registration transactions, training and supervising all personnel handling these transactions, and serving as the main point of contact for Ramsey Student Center members regarding inquiries and issue resolution. The position requires independent interpretation of policy and procedures and allows some discretion on actions to be taken.
Knowledge, Skills, Abilities and/or Competencies	Strong supervisory, customer service, training, and communication skills Proven ability in developing effective working relationships with university students, faculty, staff, alumni, administrators, and the community. Ability to interpret, communicate and implement UGA and department policies and procedures. Ability to analyze and reconcile financial data. Strong organizational skills and attention to detail. Ability to work calmly under deadlines and manage competing priorities. Ability to maintain organized records and to keep sensitive information secure and confidential Ability to create, compose and edit written records. Skill in the use of personal computers and common applications: Microsoft Office Suite, email, internet, InnoSoft Fusion and other UGA systems.
Physical Demands	Typical for office environment. While performing the normal duties of the job, the employee is frequently expected to move throughout the 440,000 sq. ft Ramsey Center; to stand; walk; sit; use hands; reach with hands and arms. Frequently lift and/or move up to 10 pounds and occasionally lift/more up to 50 pounds. Close vision, distance vision, peripheral vision, depth perception and ability to focus.
Is driving a responsibility of this position?	No
Is this a Position of Trust?	Yes
Does this position have operation, access, or control of financial resources?	Yes
Does this position require a P-Card?	No
Is having a P-Card an essential function of this position?	No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?	No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)	Yes
Credit and P-Card policy	Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy	Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Accounting:

Reconcile daily sales for all payments both in person and online that are transmitted through the Fusion web portal and TouchNet U-pay site
Maintain auditable records for all sales transactions
Manage and process refunds for memberships and program registrations as needed
Process all intra-university charges by creating journals and preparing all payment requests to vendors and refunds to customers in PeopleSoft
Manage and process all petty cash requests, reconciles petty cash fund quarterly
Prepare and reconcile the faculty/staff payroll deduction for membership enrollment, changes and cancellations for all UGA pay types
Implement and provide accounting and purchasing support for 40+ student sports clubs
Keep student club budget and expense ledgers current and monitor accounts for problems
Assist the Competitive Sports team and club members with purchase requests, account information and expenditure policies/procedures
Process student travel requests and reimbursements
Coordinate and manage the use of Publix card, process the necessary payment requests for the account
Manages Pro Shop inventory including ordering and inventory of resale items and organization of Pro Shop displays
Assist with processing staff travel requests
Assist with processing sales tax reports

Percentage of time

Duties/Responsibilities

Administrative Oversight:

Manage departmental e-mail account by responding to or forwarding requests from patrons and other members of the UGA community
Manage online membership signups for Ramsey Center members, answer questions and resolve problems
Resolve Iris enrollment issues by working with EITS
Resolve student access issues
Compile agenda items and take minutes for monthly all-staff meetings. Coordinate distribution of agenda and minutes to departmental staff
Manage locker inventory and coordinate clean out on monthly and semesterly basis
Oversee payroll memberships, monitoring for additions, changes, and cancellations, and prepare monthly reports to send to the Payroll Department for updates
Perform age limit clean up processes for payroll members
Oversee bulk guest pass sales for UGA departments
Manage office supply inventory and ensure adequate stock for operational needs

Percentage of time

Duties/Responsibilities

Personnel Management:

Lead recruitment, hiring, training, and supervision of 4-8 student membership services specialists responsible for payment processing and online registration for all departmental services
Plan and implement customer service training for membership services specialists to maintain high-quality service standards
Collaborate as an integral member of the Recreational Sports staff in pursuing the departmental vision and mission

Percentage of time