Salesforce Developer (Field Service Management)

We are Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. You'll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.

We are looking for a skilled Salesforce Field Service Lightning (FSL) Developer/System Administrator to manage, develop, and support our Salesforce Field Service platform. In this role, you will be responsible for configuring and maintaining FSL solutions, building custom features, and optimizing the platform to meet business needs. You will collaborate with stakeholders, enhance system functionality, and ensure that the system operates smoothly for users in the field and back office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• FSL Configuration and Administration: Perform day-to-day configuration and management of Salesforce Field Service Lightning, including setting up work types, service appointments, service resources, territories, and scheduling rules.
• System Customization: Develop custom features in Salesforce FSL using Apex, Visualforce, Lightning Web Components (LWC), and Flows. Customize and enhance FSL objects, layouts, and processes to meet the needs of the field service team.
• Mobile Optimization: Ensure that the Salesforce FSL mobile app is optimized for field users by configuring mobile-specific features and ensuring a seamless experience for technicians.
• User Support and Troubleshooting: Provide administrative support to FSL users, resolve issues, and troubleshoot problems. Manage user accounts, roles, profiles, and permissions to ensure proper access control.
• Integration Support: Assist with the integration of Salesforce FSL with other systems such as ERP, inventory management, and third-party tools, ensuring data flows smoothly between platforms.
• Automation: Develop and maintain process automations using Flows, Process Builder, and workflows to improve business efficiency and minimize manual tasks.
• Data Management: Ensure the accuracy and integrity of data within the FSL system by managing imports, exports, and data clean-up processes. Create and manage reports and dashboards to monitor key metrics for field service performance.
• Continuous Improvement: Stay updated with Salesforce releases and new FSL features to recommend and implement enhancements that drive efficiency and improve user experience.
• Documentation and Training: Create and maintain documentation for system configurations, customizations, and processes. Provide training and support for end-users and administrators to ensure effective system use.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• 2+ years of experience working with Salesforce, including at least 1 year of hands-on experience with Salesforce Field Service Lightning.
• Experience with Salesforce Security Model, including profiles, roles, permission sets, and sharing rules.
• Experience with Apex, Lightning Web Components (LWC), complex flows, and Visualforce development.
• Strong understanding of Field Service processes, including scheduling, dispatching, work orders, service resources, and mobile workforce management.
• Experience configuring automation tools using Flows, Process Builder, and workflows.

• Experience working with Salesforce Field Service mobile app customization and optimization.

• Ability to troubleshoot technical issues and provide effective solutions for both users and system processes.
• Experience with Salesforce data management including data imports/exports, data cleansing, and reporting.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple priorities and deliver projects in a fast-paced environment.

PREFERRED QUALIFICATIONS

• Salesforce Certified Administrator and Salesforce Certified Field Service Lightning Consultant (other certifications like Platform App Builder, Advanced Administrator, or Platform Developer I are a plus).
• Knowledge of Salesforce integrations (using APIs, middleware tools, etc.) with external systems such as ERP or inventory management.
• Proven experience architecting FSL solutions is highly desirable.

COMPETENCIES

• Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively.
• Technical Communication/ Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
• Adjusting and Driving Change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives.
• Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations.
• Demonstrates Business Acumen: Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business.
• Agile Best Practices: Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments of internal and external customers and needs of the market.
• Bias for Action: Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to current ways of working.

BFS COMPETENCIES

• Business and Financial Acumen
  
  
  
  • Demonstrates depth of understanding for the P&L and financial analysis
  • Teaches business and financial acumen to others.
  • Understands KPIs and how BFS makes money.
  • Knows the different business segments and how they relate to one another.
  • Understands customer sales and engagement.
  • Demonstrates functional and/or technical expertise.
  • Understands complex issues and demonstrates problem solving skills.
  • Understands how to maximize business results regardless of industry cycle.
  
  
  
  
• Results Driven
  
  
  
  • Holds self and others accountable.
  • Communicates and sets clear goals with plans to deliver.
  • Manages competing priorities effectively.
  • Demonstrates appropriate urgency.
  • Drives to exceed expectations in alignment with our BFS SPICE values.
  • Embraces and follows best practices.
  • Demonstrates self-starter, can-do attitude.
  
  
  
  
• Strategic Thinking and Decision Making
  
  
  
  • Leverages resources and teams around them to solve problems and create mutually beneficial outcomes.
  • Demonstrates willingness and courage to make tough decisions in a timely manner.
  • Balances short-and-long term priorities
  • Demonstrates proactive versus reactive thinking.
  • Asks questions to identify root cause and analyze situations more accurately.
  
  
  
  
• Servant Leadership
  
  
  
  • Demonstrates humility by putting others first.
  • Builds trust-based relationships.
  • Leads by example with kindness and respect.
  • Collaborates well across all areas of the business.
  • Advocates for others
  • Actively listens to understand the meaning and intent of what the other person is communicating.
  • Demonstrates authenticity and encourages others to do the same.
  
  
  
  
• Emotional Intelligence
  
  
  
  • Demonstrates situational awareness - knows when and how to adjust leadership style in different situations.
  • Demonstrates self-awareness - understands strengths and weaknesses.
  • Demonstrates empathy - puts themselves in other's shoes.
  • Assumes positive intent.
  
  
  
  
• Develops and Leads Others
  
  
  
  • Drives alignment through clear communication of vision, goals, and expectations.
  • Invests time on a regular basis in performance feedback and developmental conversations.
  • Fosters a respectful and inclusive environment.
  • Empowers, motivates, and inspires others.
  • Coaches and mentor others for their development.
  • Guides and persuades others to deliver positive outcomes.
  
  
  
  
• Growth Mindset
  
  
  
  • Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes.
  • Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure.
  • Thinks like an owner with an entrepreneurial spirit.
  • Demonstrates and encourages intellectual curiosity.
  • Continuous learner; seeks opportunities and knowledge for personal and professional growth.
  • Sees possibilities over problems - actively seeks solutions.
  
  
  
  
• Innovation
  
  
  
  • Encourages out-of-the box thinking to create new ways of doing things.
  • Continuously seeks to improve and simplify pain points in the business.
  • Anticipates, embraces, and leads change.
  • Develops and executes breakthrough strategies.
  
  
  
  
• Integrity
  
  
  
  • Does the right thing even under challenging circumstances?
  • Communicates with honesty.
  • Consistently treats others fairly and equitably.
  • Demonstrates reliability and does what they say they will do.
  • Conducts tough conversations and delivers difficult messages with kindness and respect.
  
  
  
  

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds.
• Occasional travel may be required.

Successful, innovative, and fulfilling careers are built here, and your professional development is a high priority. We invest in your future through the latest training, tools, and technologies. Highly collaborative, we work together to solve problems and find better ways to continually grow our business and careers every day. You'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. The scale and depth of resources that being the #1 building materials distributor in the nation provides a variety of opportunities for you to explore - all in a friendly, people-first environment. Join us to be more, do more, and build more, together at BFS.

In addition to the base wage listed, this position is also eligible to earn an annual bonus subject to changes in plan design and documents and in accordance with applicable law. Eligibility and the amount of the bonus varies based on overall company success, thresholds met and other terms and conditions of the Company's active bonus policy for the respective year.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple - provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

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