Video Conferencing Specialist

TEKsystems
$30.00 - $45.00 / hr
United States, Illinois, Gurnee
Nov 19, 2024
Description: We are looking for a blend of a Teams Meeting and AV/Conference Room specialist to join our team. They will be working with other end user support specialists while also supporting the internal end users. The Teams Meeting & Audio Visual / Conference Room Technician's role is to provide all support needed to the end users utilizing the conference rooms in Chicagoland and for Teams Meetings globally. Experience/great familiarity/Knowledge of conference room technology, Microsoft teams, other video conferencing technology is a requested. RESPONSIBILITIES Lead technology specialist for Teams Meetings troubleshooting globally. Part of a team that is responsible for the setup, testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment; (e.g., video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems) Troubleshoot any audiovisual technical requirements as assigned. This includes communicating to the appropriate technicians in each office to ensure that the video conferences are setup properly, escalations to level 1, 2 and 3 technicians. Maintain the process used to create trouble tickets, customer issue resolution logs, and asset management. Execute all aspects of videoconference support including end user training, troubleshooting, and follow through on escalation of issues. Provide consultation and education to all levels of end users on Teams and conferencing technologies. Perform regular preventive maintenance checks on conference rooms. Other duties as assigned. QUALIFICATIONS Working knowledge of the operation and troubleshooting of AV and videoconferencing related technology (e.g., Cisco VTC equipment, Teams, Webex, Zoom). Foundational technical understanding of related communications technologies (i.e. IT, data networking, telecommunications, communications cabling, etc.) Excellent organizational, interpersonal relations, and communication skills required. Foundational AV and presentation technologies experience. Working knowledge of Microsoft Office (Word, Excel, Teams, PowerPoint, Outlook). Experience working in a fast-paced conference centric environment. Work well under pressure; team player and good problem solver. Self-motivated independent thinker with the ability to coordinate many issues at once. Analytical, strong attention to detail. Skills:* Microsoft Teams, Teams Admin Center, AV, Video Conferencing, Troubleshooting Top Skills Details: Microsoft Teams,Teams Admin Center,AV,Video Conferencing,Troubleshooting Additional Skills & Qualifications: Experience with various mobile device platforms including Android, iOS, and Windows. Excellent organizational, interpersonal relations, written and oral communication skills required. Strong customer service attitude. Work well under pressure, good problem solver, fast thinker. Team player. Ability to coordinate many issues/projects at once. *Analytical, strong attention to detail. Skills: Help desk, Conference Room Hardware, Customer service, Troubleshooting, Office 365, audiovisual, Conference room technology, phone support, help desk support, ticketing system, Cisco VTC Equipment, MS Teams, service desk, technical support Additional Skills & Qualifications: Great communication, professionalism, documentation is needed. Ability to support all levels of end user through to back up to white glove support with various levels of employees within the organization. A proactive mentality will assist with learning more proprietary information quicker. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.