Service Desk Analyst

TEKsystems
$22.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, McLean
Nov 19, 2024
Description: Position Overview: We are seeking a L2 Service Desk support tech to fill a temporary position due to paternity leave. The ideal candidate will be ready to start by the first week of December and will have the opportunity to shadow the current team until Christmas week. with a 3-4 month contract non extendable at this time. Key Responsibilities: Troubleshoot Conference Room Issues: Address technical outages and ensure smooth operation of conference room equipment. Customer Interaction: Provide excellent customer service to users, assisting with technical issues and inquiries. Technical Support: Set up and maintain Genius Bar walk-up desks and manage a virtual service desk for more complex technical support. Must-Have Qualifications: Punctuality: Strong commitment to being on time and reliable. Technical Proficiency: Knowledge of Microsoft products, Webex, Google Suite, Zoom, and Microsoft Teams. Customer Service Skills: Ability to communicate effectively and provide support to non-technical users. Nice-to-Have Qualifications: High School Diploma required; Bachelor's degree preferred. Relevant certifications such as TIA+ or Security certifications. Work Environment: Team Culture: Fast-paced environment with a diverse team of four, supporting sales, engineers, and software engineers. Employee Value Proposition: Engage with a variety of personalities while providing essential support to non-technical staff great for resume and working in a fast paced corporate environment during a pivotal moment in the company Additional Information: Hardware will be provided The office is within walking distance of the Metro Silver Line. Skills: google suite, microsoft, customer service oriented, zoom, webex weboffice Top Skills Details: google suite,microsoft,customer service oriented Additional Skills & Qualifications: Conference room setup,sweeps and troubleshooting. Must be punctual, team player and capable of managing multiple types of personalities including working with executive members of the sales team with high priority needs. Experience Level: Intermediate Level o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.