Room Service Coordinator

Here, it's different. Come join us.

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day.

We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.

The Room Service Coordinator serves as a customer service liaison between patients, families, CHCO staff, and visitors with Food Services. The Coordinator is responsible for entering patient meal selections accurately and in accordance with physician diet order and facilitating operations between Room Service, Production Staff and Supervisor/Manager in the absence of management.

Department Name: Room Service
Job Status: 40 hours per week, eligible for benefits
Shift: Days/Evenings, 10-hour shifts. Weekends and holidays per department needs.

• EDUCATION - High School diploma or equivalent
• EQUIVALENCY - Three years of relevant work experience in lieu of High school diploma or equivalent

POPULATION SPECIFIC CARE

• No direct patient care.

ESSENTIAL FUNCTIONS

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

• Assist clinical nutrition and care team with special diets and restrictions.
• Focus on proper phone and email etiquette and excellent customer service skills when interacting with patients, families and staff. Help co-workers in all areas as needed to maintain quality & efficiency of department.
• Communicate to assist customers in meal selections. If needed, based on dietary restrictions, offer alternative selections. Complete missed meals daily.
• Receive patient meal selections and enter selections into the department's Food and Nutrition ordering software system.
• Work across departments to verify patient needs. Verify that patient meals are in accordance with the physician diet order.
• Communicate with Food Services staff regarding proper preparation for allergies, diet restrictions, special needs.
• Provide service recovery when needed and communicate identified system issues.
• Collaborate and communicate with Dietitians & Dietitian Assistants to meet the requirements for patients with restrictions, allergies, or special dietary needs.
• Reviews food labels and identify potential allergens.
• Run patient tray carts as needed to maintain quality & efficiency of department and patient and guest meal trays are delivered on time.
• Communicate with management when additional service recovery is needed, or a safety concern occurs.
• Work with staff to communicate proper meal preparation.

SCOPE & LEVEL

• Guidelines: Guidelines are generally numerous, well established, and directly applicable to the work assignment. Work assignment and desired results are explained by general oral or written instructions.
• Complexity: Duties assigned are generally repetitive and restricted in scope but may be of substantial intricacy. Employee primarily applies standardized practices.
• Decision Making: Decisions or recommendations on non-standardized situations are limited to relating organizational policies to specific cases. Brings non routine issues to supervisor. Problems that are not covered by guidelines or are without precedent are taken up with the supervisor.
• Communications: Contacts with the public or employees where explanatory or interpretive information is exchanged, gathered, or presented and some degree of discretion and judgment are required within the parameters of the job function.
• Supervision Received: Under normal supervision, within a standardized work situation, the employee performs duties common to the line of work without close supervision or detailed instruction. Work product is subject to continual review.

• Audio-Visual: Color Discrimination: Good
• Audio-Visual: Depth Perception: Good
• Audio-Visual: Far Vision: Good
• Audio-Visual: Hearing: Good
• Audio-Visual: Near Vision: Good
• General Activity: Drive: 2-4 hrs. per day
• General Activity: Sit: 1-2 hrs. per day
• General Activity: Stand/Walk: 6-8 hrs. per day
• Motion: Bend: 1/3 or more of time
• Motion: Carry: 1/3 or more of time
• Motion: Climb: 1/3 or more of time
• Motion: Crawl: 1/3 or more of time
• Motion: Lift: 1/3 or more of time
• Motion: Pull: 1/3 or more of time
• Motion: Push: 1/3 or more of time
• Motion: Reach: 1/3 or more of time
• Motion: Squat/Crouch: 1/3 or more of time

WORK ENVIRONMENT

• Exposure: Exposure to cold/heat: Frequent.
• Exposure: Exposure to dampness: Frequent.
• Exposure: Exposure to heights: Occasional.
• Mental and Emotional Requirements: Independent discretion/decision making.
• Mental and Emotional Requirements: Makes decisions under pressure.
• Mental and Emotional Requirements: Manages stress appropriately.
• Mental and Emotional Requirements: Works with others effectively.

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.