CAFM Engagement Manager
 JLL | |
 United States, Washington, Redmond | |
 Nov 19, 2024 | |
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We are currently seeking a highly skilled and experienced CAFM Space Data Management Engagement Manager to join our team on a high-profile technology account. The Engagement Manager will be responsible for delivering accurate data and reporting within an assigned client portfolio(s) using a CAFM/IWMS database system and other tools. They will process updates of space data, perform data audits, and participate in data governance programs.
The Engagement Manager will validate space and occupancy data and report out on metrics as required by the client. The Candidate will act as a single point of contact for all database questions concerning their assigned portfolio. This position will require collaboration with team members not under direct management or supervision including occupancy planners, project managers, facilities manager, and the Global CAD services team. To be successful in this remote role, you should be able to translate space data and reporting accurately into the overall planning goals for our client by fostering critical relationships between various individuals and different organizations. Responsibilities: Data Management & Compliance: Process updates of space and conference room data, perform data audits, and participate in data governance programs. Validate space data and report out on metrics. Develop and maintain relationships and manage workflows to facilitate data accuracy. Manage recurring processes to collect, validate, maintain, and manage client data and drawings. Ensure compliance with the client's data governance program and standards to define, categorize, and measure client space and occupancy data. Utilize the CAFM/IWMS database system to identify and troubleshoot issues, report issues to the CAFM/IWMS Administrator, and train client end users on its use for move requests and reporting Manage conference room reservations and other tooling supporting desk sharing initiatives. Apply working knowledge of office space categorization principles (BOMA, OSCRE, etc.) and literacy in reading and interpreting floor plans to the client's portfolio data. Database Maintenance: Maintain accurate data in the CAFM/IWMS database application, including validating data readiness for reporting and benchmarking, reviewing data errors within the portfolio, and remediating data integrity issues. Maintain building-specific neighborhood data and reflect portfolio changes by adding or removing buildings, floors, space, and/or organizational data. Perform required data audits according to account procedures, including managing the schedule, tracking results, and reporting. Process timely data corrections according to the client SLAs and coordinate required drawing changes with the Global CAD team. Reporting and Analysis: Proactively perform data scrubs, data quality audits, and metrics to clean and reconcile data integrity problems. Prepare, generate, and publish standard reports on a weekly, monthly, and quarterly basis, including building, room, and employee detail reports at the building, state, country, and/or regional level. Prepare quarterly trend reports on various aspects such as employee count, validations, culinary, transportation, conference rooms, observation studies, and square footage. Complete ad-hoc requests for queries from the CAFM database on space and occupancy data as requested by the client. Relationship Management: Build trust with clients and cross-functional partners. Manage relationships through excellent listening, consultative capability, the ability to influence and negotiate with business and technology partners, and taking a broad perspective to make key connections. Participate or lead project meetings aligned to space data management scope Collaboration with internal teams and stakeholders is key to delivering exceptional client experiences. The ability to work well in a team, coordinate efforts across departments, and manage expectations efficiently is crucial. Adapting your approach, strategies, and communication methods based on the client's needs Skills: Excellent written and verbal communication skills and the ability to work across cultures and languages when managing an international portfolio Be self-motivated, able to work independently and within a team to build relationships and interact effectively with business partners. You'll need to be comfortable with frequent or rapid change, flexibility to adapt to shifting priorities and the ability to effectively manage time, organize and prioritize deliverables and workload. The ideal candidate should have excellent time management and multitasking skills to handle multiple responsibilities and deadlines. Demonstrate consistency in values, principles and work ethic, have the understanding of and commitment to client service and a desire to work within a diverse, collaborative, and driven professional environment. The ability to read and interpret floor plans and construction documents as well as proficiency in maintaining data in database driven systems, preferably in CAFM/IWMS database applications preferred (FM:Systems, TRIRIGA, Manhattan Centerstone, Archibus, Serraview, etc.) Qualifications: Candidate should be able to work during Mountain or Pacific Standard time Bachelor's degree in a relevant field (e.g., architecture, interior design, facilities management, business, real estate, or related discipline) Strong experience in CAFM/IWMS system management and space data management, preferably in a corporate real estate or facilities management environment Excellent analytical and problem-solving skills, with a keen attention to detail Strong interpersonal and communication skills, with the ability to collaborate effectively with various stakeholders Proven ability to manage and deliver accurate data and reporting within set timelines Proficiency in using CAFM/IWMS database systems and related tools Familiarity with office space categorization principles (BOMA, OSCRE, etc.) and ability to interpret floor plans If you are a highly motivated and detail-oriented professional with a passion for space data management, we invite you to apply for this exciting opportunity. Join our team and contribute to delivering global occupancy and real estate decisions and strategies. | |