Operations Manager II - Policy Maintenance Unit

Aon is looking for an Operations Manager II to work with our Policy Maintenance Unit in Lincolnshire!

This is a hybrid role out of our office in Lincolnshire, Il.

As an Operations Manager II in our Policy Maintenance Unit you will work directly with the field office, clients, and carriers. You will help to oversee the offshore service provider, Genpact and handle issues, compliance, complex inquiry research and resolution, along with staffing and oversight of on/offshore production units, SOPs, and QC/QA.

• Respond to complex inquiries related to the audit/endorsement/retro adjustment process
• Understand casualty insurance concepts
• Handle customer concerns and see issues through to resolution
• Work with key stakeholders up to executive level field office
• Support transformation efforts related to corporate 3x3 initiatives in the audit/endorsement space
• Support transfer of work into service center and transition to offshore service provider
• Understand headcount, staffing and forecasting for Policy Maintenance team
• Oversee offshore service provider process, quality and TAT
• Manage audit/endorsement inventory for 200 plus ad-hoc requests per day
• Determine ideal sampling and overall strategy for QC and QA processes
• Work on process improvements for the end-to-end audit/endorsement process
• Work with advanced reporting and metrics, provide analysis and report-out
• Research and provide report out on key focus areas (critical care, targeted issue clients)
• Attend weekly meetings with offshore service provider leadership
• Assist with developing system and process related communications
• Evaluate need for system enhancements based on feedback from process owners and operations teams
• Address unusual or difficult situations through direct personal action or refer to the appropriate individuals

• A minimum of 5 years insurance experience with proven experience in leading teams.
• High school diploma required, Associates/Bachelors Degree preferred
• Advanced understanding of the insurance placement process, client servicing as well as agency management systems
• P&C Brokers license is required

The salary range for this position (intended for U.S. applicants) is $82,000 - $100,000. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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