Sales Coordinator

Please note, this position is located at Solitude Mountain Resort in Solitude, UT

Year Round
JOB TITLE: Sales Coordinator

REPORTS TO: Director of Sales

DIVISION: Sales Department

LOCATION: On-site and Remote (Hybrid)

CLASSIFICATION: Full-Time/Year-Round/Hourly

POSITION:

The Sales Coordinator is responsible for bringing in group and event sales, including weddings, corporate groups and ski groups. They will be responsible for coordinating lodging, food and beverage, meeting space, lift tickets, activities, etc, and communicating group details to the appropriate resort departments, in a manner that enhances the overall Solitude Mountain Resort experience. Additionally, they will provide support to Central Reservations and Events teams as needed.

SPECIFIC JOB REQUIREMENTS:

• Be available for a varied work schedule and additional time as workload dictates, including nights, weekends, and holidays.
• Minimum 2-4 years of sales experience and/or events, preferably in the hospitality or resort space.
• Organized, self-motivated, reliable, and multi-task oriented.
• Excellent verbal and written communication skills.
• Must deliver quality and exceptional customer service.
• Must be able to navigate stressful situations with diplomacy and tact.
• Previous travel, hospitality, or ski industry experience preferred.
• Intermediate or advanced ski or snowboard ability and valid driver's license required.
• Proficiency in Delphi/Salesforce, MS Office, Excel, and general computer use preferred.
• Proficiency or ability to become proficient with Inntopia, Springer-Miller System, RTP, and Open Table
• Ability to work outside in the winter and summer under varying conditions.
• Ability to travel out-of-state as needed to activate on sales strategies.
• Ability to align decision making with company values, strategies, and goals.

• Identify qualified wedding and business prospects; initiate, develop, expand relationships in the wedding segment. Convert prospective clientele into committed Solitude customers through in-office visits, property tours, and proactive communication.
• Present, negotiate and successfully sell lodging, food and beverage, and resort services products/programs to wedding and business groups.
• Schedule and host tours, including on-mountain, venues, and lodging properties
• Send introductory emails to all confirmed groups assigned.
• Return calls/inquiries from clients within 24 hours.
• Process signed group contracts and deposits and all payments.
• Attend weekly sales meeting, weekly BEO meetings.
• Attend bi-weekly one on one with Director of Sales.
• Have a thorough knowledge and understanding of all Solitude products.
• Coordinate between all departments to create the best and most cohesive experience for groups.
• Attend trade shows as assigned.
• Effectively communicate with all departments any group requests, needs including: Sales, Food and Beverage, Front Desk, reservations, Housekeeping, Rentals, Group ticketing, facilities, grounds, lift ops and any additional internal or external partners to ensure the success of the group.
• Assist Sales and Events Department with administrative work as assigned, such as room blocks, lodging links, contract filing, monthly settlement reports and qualifying inquiries through Delphi, Wedding Wire, and company sales email.
• Answer calls for Central Reservations when assigned.
• Promote visibility of the resort through active involvement in industry associations, events, and trade shows.
• Establish relationships with the community, professional organizations, and the Chamber of Commerce.
• Provide support to event day staff and group schedule when needed.
• Other duties as assigned.

• Embrace the stunning Wasatch Mountains.
• Connect with fellow mountain enthusiasts.

• Access to select Alterra Mountain Company Destinations.
• Free Solitude season pass for you and eligible dependents.
• Discounts on solitude lift tickets for friends and family.
• Discounts on food, rentals, retail, and lessons.

• Comprehensive medical, dental, vision, and life insurance for eligible employees
• Pro deals with outdoor brands.
• Generous 401(k) plan with company match.
• Free counseling service through Employee Assistance Program.