Senior Slate Administrator

George Washington University

United States, D.C., Washington

Nov 15, 2024

I. JOB OVERVIEW

Job Description Summary:	The Enrollment Management and Student Success Division works to enroll, retain, and graduate an ever more passionate, academically talented, and diverse student body. Through the formal unification of our units, we have focused on building an organization that recognizes the distinct roles and expertise of each individual department, while also identifying and leveraging opportunities for collaboration. Most importantly, our goal is to ensure an outstanding experience for students - prospective and current. The GW Offices of Undergraduate, Graduate Enrollment Management ( GEM), and the Office of Student Success are committed to helping prospective first-year, transfer ], and graduate students in their college search and are honored to review applications from thousands of students around the world each year. The goal is to create classes of students who will pursue academic excellence, thrive in our dynamic environment, and make lasting contributions to GW and the world. Ultimately the goal is for the CRM to support the entire GW lifecycle. The Senior Slate Administrator primarily provides development and support for event management, inquiry and applicant communication, application cycle, and CRM portal maintenance, and manages data within the CRM for the Office of Undergraduate Admissions and GEM. This position will be responsible for managing CRM data and development for functional units in undergraduate admissions and assisting graduate enrollment management including but not limited to managing user permissions, data integrity, and error resolution for data pertaining to prospective, applicant, and admitted students; monitoring daily data imports and application platform changes; updating rule-based automation; monitoring counselor and applicant portals; creating documentation of business practices; assisting with account reconciliation; and building data feeds from third-party vendors (e.g., Common App, College Board, ACT/Encoura, SCOIR, CBSS, Strive Scan, Parchment). Reporting to the Associate Vice Provost for Student Success, this individual will serve as the functional lead in integrating the CRM with the University's SIS and external systems. It is important to note that this position will be expected to provide training, documentation, and oversight for system users and regularly implement procedures to assist with the enhancement of recruitment and admission processes to enroll each class. Responsibilities & Duties Responsible for the day-to-day administration and management of the CRM and acts as the primary CRM Captain. Perform system configuration, maintenance, enhancement, and quality control processes for all online applications, forms, decisions, application review, communication, events, and portals, etc. Responsible for all data imports and the integration/automation with external systems and vendors in coordination with GW IT Provision of all system accounts and provide relevant system training/onboarding for all necessary individuals. Ensure integrity of data entered into admission systems and SIS through assessment and quality control reviews and audits and following all university data governance and privacy policies. Create and maintain documentation for application processing in CRM and the data integration between CRM and other systems. Identify and incorporate new CRM functionality and enhancements on a regular basis. Be an active member of the CRM community, may include but is not limited to; attending the annual CRM conference, webinars, and other professional development opportunities. Serve as the primary technical liaison for CRM with internal campus partners (i.e. Information Technology, Registrar, Academic Advising, and Financial Aid). Create and maintain custom reports and complex queries. Assist the enrollment leadership team with the daily and long-term management of the division, including dashboards, reporting, and implementation of new technology. Leverage new technology and new system features to maximize efficiency and customer service. Assist with admissions events (i.e., open houses, accepted student days, etc.) Perform other job-related duties as assigned.
Minimum Qualifications:	Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 5 years of relevant professional experience, or, a Master's degree or higher in a relevant area of study plus 3 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:	Experience with Technolutions Slate or other Customer Relationship Management (CRM) systems. Slate experience is preferred. Knowledge of third-party application platforms (e.g. Liasion, Common App). Knowledge of admissions operations, cycle, policies, and support activities. Working knowledge of the following language: SQL, XML, HTML, Liquid Markup, CSS, and JavaScript. Excellent interpersonal, written, and communication skills. Experience working with data integrations, data analytical tools, and complex systems/structures. A demonstrated passion for using, refining, and implementing technology. A proven ability to solve problems and provide good customer service Strong attention to detail and a proven record of testing, proofing, and creating documentation. Ability to handle multiple tasks in a fast-paced, team-oriented environment and to prioritize workloads according to volume, urgency, etc. Demonstrated business acumen: Ability to determine why data is being collected. How to best use the database and data to achieve the goals and objectives. Interpret problems, identify and implement optimal database solutions to achieve A bachelor's degree Advanced experience with an admissions CRM (preferably Technolutions, Slate) Experience with a Student Information System (Ellucian Colleague experience preferred)
Hiring Range	$78,578.35 - $125,560.92
GW Staff Approach to Pay	How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location:	Foggy Bottom, Washington, D.C.
College/School/Department:	Academic Affairs
Family	Information Technology
Sub-Family	Applications Administration
Stream	Individual Contributor
Level	Level 3
Full-Time/Part-Time:	Full-Time
Hours Per Week:	40
Work Schedule:	Monday - Friday, 9:00am - 5:00 pm
Will this job require the employee to work on site?	Yes
Employee Onsite Status	Hybrid
Telework:	Yes
Required Background Check:	Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:	Employer will not sponsor for employment Visa status
Internal Applicants Only?	No
Posting Number:	S013430
Job Open Date:	11/15/2024
Job Close Date:
If temporary, grant funded or limited term appointment, position funded until:
Background Screening	Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:	The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.