Customer Experience Manager

Bloomberg Industry Group
United States, Virginia, Arlington
1801 South Bell Street (Show on map)
Nov 15, 2024
You are a collaborative and problem-solving Customer Experience Manager that will improve customer engagement and share customer insights across the organization. You will be joining a dynamic product organization delivering innovative legal or tax solutions to market. You will be responsible for gathering, analyzing, and sharing customer feedback to accelerate growth. What you will do: Develop, implement and manage tools and processes to better understand customers. Solicit, analyze, centralize, and share customer feedback and usage data. Develop the strategy to achieve desired and intended customer experience. Prepare and deliver tools, trainings, and communications around new products or enhancements across the organization. Analyze market intelligence and share with key stakeholders to inform strategic planning, product positioning, new product development, pricing strategy, and marketing campaigns. Maintain understanding of the competitive landscape, market penetration, white space and the most desirable targets. Develop relationships with key customers to gather feedback and drive engagement and retention. Build an understanding of platform and its value and answer questions about features and customer personas from sales and service organization. You need to have: Bachelor's degree with relevant coursework 2 years' experience product marketing or using, supporting, and/or selling(legal or tax) research or software solutions 1 year of experience collaborating across siloed organizations preferred; great team player. Must be great at communicating, both speaking to audiences of all sizes and writing with clarity. Comfortable in SalesForce and Microsoft Office Bloomberg Industry Group IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity. Bloomberg Industry Group has adopted an Affirmative Action Program to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, marital or familial status, pregnancy, childbirth, or related medical issues, genetic information, disabled veteran, veteran, a veteran of the Vietnam Era, or any other classification protected by law.