Product Support Specialist -Loading Dock Equipment

If you are a current Chamberlain Group employee, please click here to apply through your Workday account.

We are Systems, LLCa leading manufacturer and designer of loading dock equipment. Wecontinue to GROW and are seeking a motivated team player to join our organization.

As a Technical Service Representative I, you are expected to provide technical support to customers over telephone and email, addressing and resolving questions and problems with equipment setup and install; escalate and track technical issues to the appropriate team member or company departments as required. You will investigate and resolve production, installation, and technical support issues related to Systems' specialized control boxes and equipment, including sensors, controllers, and integrations.

Minimum Qualifications:

• High School Diploma or GED Equivalent

• 2+ years of related experience, or related technical education may serve in lieu of experience

• Strong computer software skills and ability to use spreadsheets, databases, word processing applications, email, ERP System, IOT etc., daily with efficiency

• Excellent communication skills - verbal, telephone, in-person, and written

• Ability to travel to customer sites 10% of the time

Preferred Qualifications:

• Technical school or associate's degree, controls aptitude and troubleshooting

• Experience in a technical service environment

• Ability to read and understand blueprints, schematics, manuals, bulletins, and other specifications

• Understanding of electronics, electrical field wiring, and control wiring

• Valid driver's license with good record

Essential Duties and Responsibilities:

• Troubleshoot, diagnose, track, and resolve issues with Systems' specialized control boxes and products, including sensors, controllers, and interconnective equipment

• Work collaboratively with team members, business partners, and customers to define, design, develop, and implement future technology solutions that resolve application issues and improve product functionality; communicate with the Engineering department on any technical issues with controls or other equipment

• Offer assistance and support on the installation of Systems' products

• Provide corrective actions for products under warranty according to policy procedures; create warranty claims, and work with warranty coordinator as necessary

• Assist senior tech service representatives on field visits as required

• Comply with health and safety guidelines and rules

• This is a role within Systems' Customer Experience and Technical Support group

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