Supervisor Digital Health Virtual Care- Esitter

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, andinnovate.Webelieve that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job supervises the daily operations and personnel of the assigned department. Leads all operational functions related to staff development/training. Provides continuous monitoring for patient safety events and/or cardiac rhythms. Reports and escalates patient concerns in a timely manner.

Education

Required - High school diploma or equivalent.

Preferred - Completion of a formal ECG training program.

Work Experience

Required - 1 year of leadership experience

Certifications

Preferred - State Certification for Electrocardiogram (ECG) or National EKG certification

Knowledge Skills and Abilities (KSAs)

• Proficiency in using computers, software, and web-based applications. Effective verbal and written communication skills and the ability to present information clearly and professionally

• Strong interpersonal skills

• Knowledge of hospital systems, procedures, department locations, treatment areas and patient services

• Working knowledge of medical terminology

• Ability to assess/handle issues that may arise effectively in a professional manner

• Ability to assist both verbally and hands on with telemetry boxes

• Knowledge of all telemetry rules, procedures, and equipment

• Organizational skills, ability to accurately file records, and keep a history of all documents

Job Duties

• Oversees daily department activities, addresses problems as they arise, serves as point person for department escalations, and trains new employees

• Collaborates with team members and nursing care team

• Works closely with department manager and other team members to allocate resources

• Monitors and tracks time and attendance in accordance withstaff policy

• Leads special projects and audits projects independently with the end goal of ensuring that the internal control environment is not compromised, and the awareness of the process control culture is increasingly heightened

• Resolves concerns and participates in initiatives to improve service

• Assists in the implementation of policies and procedures required for success as well as participates in initiatives to improve processes serving internal and external customers

• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style

• Performs other related duties as assigned

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Maryland, New York, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) orcareers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to the principles of equal employment opportunity and providing a workplace that is free from discrimination based on race, color, creed, religion, pregnancy status, pregnancy-related conditions, national origin, ancestry, mental or physical disability, medical condition, age, veteran status, military status, citizenship status, marital status, familial status, sexual orientation, gender, gender identity or expression, genetic information, political affiliation, unemployment status, or any other characteristic protected under applicable federal, state or local law. These protections extend to applicants and all employment related decisions. View theEEO is the Law posterand itssupplement, as well as thepay transparency policyfor more information.

Affirmative Action Policy Statement