RN Patient Care Navigator, Psychiatry and Behavioral Sciences, Dell Medical School

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Position Open To:

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Weekly Scheduled Hours:

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Job Details:

General Notes

This is a federally and state funded position sponsored by the Texas Child Mental Health Care Consortium (TCMHCC). TCMHCC was created by the 86th Texas Legislature to leverage the expertise and capacity of the health-related institutions of higher education to address urgent mental health challenges and improve the mental health care system in this state in relation to children, adolescents, and perinatal women.

The University of Texas Dell Medical School is a Health Research Institute (HRI) for the TCMHCC. UT Health Austin, Dell Medical School administers the Texas Child Mental Health Clinical (TCMHC) programs to provide mental health services to children, adolescents, and perinatal women. The Nurse Case Coordinator will serve as the primary point of contact for patients served at Dell Medical School, Dell Children's Medical Center, and UT Health Austin and support integration of TCMHC programs, including the Texas Child Health Access Through Telemedicine and the Child and Perinatal Access Networks. TCHATT provides telemedicine or telehealth programs to school districts to help identify and assess the behavioral health needs of children and adolescents and provide access to mental health services. CPAN and PeriPAN provide primary care clinic providers and OBGYNs prompt access to on-call psychiatrists to provide expertise in assessment, treatment, and referrals for pediatric and/or perinatal patients identified as having a mental health challenge.

This position has an end date of 8/31/2025, but may be renewable based upon availability of funding, work performance, and progress toward goals.

Purpose

The Department of Psychiatry and Behavioral Sciences at the Dell Medical School is seeking a highly motivated and compassionate individual to join Dell Medical School as an RN Patient Care Navigator. This position will serve as the primary point of contact throughout the cycle of care for patients served in the Texas Child Mental Health Clinical programs to include collecting vital signs, conducting patient assessments during clinic visits and assisting providers during patient exams.

Responsibilities

• Reviews clinic schedule and assists with appointment scheduling, including communicating with patients, family members, and clinical care team as appropriate. Assists with new patient referrals by gathering necessary information, including appropriate medical records and other critical data. Liaises with the clinical team for clinical review of referrals. Coordinates and processes patient care forms, collaborating with clinical provider(s) to ensure forms are reviewed, completed, and approved. Identifies and addresses potential barriers to care. Coordinates scheduling of appointments and assists with tracking referrals and treatments.

• Works collaboratively with the clinical team to complete patient care tasks within electronic health record (EHR) and updates relevant patient information to maintain an accurate and thorough patient record. Reviews patient clinical progress and coordinates communications to referring, consulting, and primary care physicians. Attends multidisciplinary meetings and huddles to convey the patient's situation and background to the team, provide recommendations, and create a comprehensive discharge plan. Communicates with psychiatrists and other team members to ensure continuity of care, both within the programs and external to the university and hospital.

• Supports and participates in educational and research initiatives in the Texas Child Mental Health Clinical (TCMHC) programs. Identifies and facilitates collaboration and implementation of psychiatry services across TCMHC programs. Participates in continuous quality improvement projects to better serve the patient, family, and healthcare system and improve the quality of service. Participates in critical evaluation of patient care to ensure the program continues to improve and evolve in its care pathways.

• Serves as a patient advocate, providing direction and support to the patient and family, including educating the patient and family members on the treatment and discharge plan. Conducts transitions of care activities with the patient and family, including, but not limited to: virtual case management for psychoeducation, supports for social determinants of health (SDOH), identification of behavioral health needs, and health system utilization.

• Conducts consultations with referring providers to identify correct psychiatry service pathway. Creates a plan for care across the continuum, integrating patient/family preferences and values. Communicates effectively with patients, families, and the public to build trusting relationships across a broad range of socioeconomic and cultural backgrounds. Advocates for the patient and family, identifies resources, and works to remove barriers.

• To enhance the patient experience and reduce delays in care, may support provider teams by assisting with in-basket management, refilling medications, completing prior authorizations, and triaging patients in a timely manner following established protocols.

• Conducts outreach and provides educational opportunities identified by TCMHC programs leadership. This may include attending community events, tabling at conferences, providing Continuing Medical Education (CME) talks, and visiting behavioral health, primary care, and obstetrics and gynecology (OB-GYN) offices. Assists in the development of departmental protocols, policies, and procedures.

• Performs other duties as assigned.

Registered nurse (RN) with three years of clinical pediatric experience. Experience providing case management in a multidisciplinary care team. Understanding of evidence-based practices in mental health.

Relevant education and experience may be substituted as appropriate.

Pediatric psychiatry experience. Experience in developing and delivering educational content.

$78,000+ depending on qualifications

• May work around standard office conditions

• Repetitive use of a keyboard at a workstation

• Lifting and moving

• Occasional weekend, overtime and evening work to meet deadlines

• Occasional interstate, intrastate and international travel

• Field work as necessary

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.