Student Services Specialist - Journey

The Office of Student Services is part of the College of Nursing. Student Services is responsible for the oversight of marketing, recruitment, admission, enrollment and retention initiatives, advisement of undergraduate nursing majors, registration, compliance, and graduation services in the College of Nursing. This office serves enrolled undergraduate and graduate students as well as prospective students to facilitate academic success. Student Services is a dynamic and busy office setting that provides essential services to enrich the student experience during enrollment.

This position will be responsible for supporting tasks associated with marketing, admission, retention, academic success initiatives and student transition to career initiatives. This position will work with internal and external constituents to meet the requirements of the position and will navigate complex and sensitive confidential situations on a regular basis. This position coordinates enrollment services for all students (pre-licensure BSN and MSN) after admission through graduation (i.e. registration and other tasks). This position coordinates and triages phone calls, walk-in students as well as schedule appointments. It also maintains in-depth knowledge of programs offered at the undergraduate and graduate level and relay information using strong written and verbal communication. Supports the coordination of student progression in the College of Nursing) and monitors program progression for the pre-licensure BSN and MSN students. This position will provide reports (course rosters, graduation reports, enrollment reports, etc.) regarding Student Services budget and student files. This position will maintain knowledge of program, policies, procedures, technology, and best practices in all areas related to higher education, ECU, and the College of Nursing. This position also assists the Executive Director of the Office of Student Services with activities such as graduation, new student orientations and other tasks determined appropriate to support student success.

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

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If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is an equal opportunity and affirmative action employer who is committed to workforce success and cultivating a culture of care, belonging and opportunity for our faculty, staff and learners and all stakeholders. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.