Patient & Guest Relations Rep (PRN)

Department: Guest Services
Status: Per diem (PRN) - Benefits and PTO are not offered
Schedule: Monday-Friday with rotating weekend, 6:00am-7:00pm availability

Must be available for 2-weeks full-time training upon start.

Job Summary:

MedStar Health is looking for a Patient and Guest Relations Representative to join our team at MedStar Georgetown University Hospital!

As a Patient and Guest Relations Representative, you will serve as primary contact to patients, family members, or visitors. Provides appropriate information regarding patients and location of services and may direct or escort patients or guests to those locations. Seeks to solve patient/guest problems and/or complaints or escalates to other personnel when needed. May be responsible for the issuance of identification badges to associates, vendors and contractors. May receive, prioritize and dispatch emergency and non-emergency calls for security services.

Patient and Guest Relations Representatives are essential associates in a 24/7 environment and may be required to be flexible with scheduling and work "off-shifts."

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!

Primary Duties:

• Welcomes patients and visitors to the hospital. Provides information and directions to locations throughout the hospital for patients and guests. May coordinate transportation services and/or escort patients/visitors/staff as necessary. Accesses computer terminal for patient information regarding admissions, transfers, and discharges. May issue photo identification badges to associates, vendors and contractors.

• Oversees the entrances to the facility, offering assistance and services as guests enter. May assist with parking (valet parking, distributing discount parking coupons, and validation for free parking). May arrange overnight accommodations within the hospital. Checks guests in/out, collects money for accommodations, makes deposits, provides/arranges guest services such as wake up calls, rides/directions to various locations, and escort service. May also arrange for overnight accommodations at local area hotels.

• If assigned to a specific department, monitors the waiting areas, interacts with doctors, family members and patients. Provides coffee, answers questions, and seeks to resolve difficulties/issues or sees that they are resolved.

• May take patient and visitor complaints; resolve simple complaints; refers complicated complaints to patient advocates, supervisor and/or affected department(s); and assures follow-up.

• May orient volunteers to staff the information desks located throughout the facility. Monitors appearance of lobbies, waiting areas, elevators, and entrances.

Qualifications:

• High School Diploma or GED.

• 1-2 years job related experience.

• Verbal and written communication skills.

• Strong interpersonal skills.

• Organization and the ability to handle rapid multi-task situations.

• General office experience strongly preferred.