Communications Assistant

Sentara
medical insurance, tuition assistance
United States, Virginia, South Boston
Nov 07, 2024
City/State South Boston, VA Overview Work Shift Rotating (United States of America) Sentara Halifax Regional Hospital South Boston, VA is seeking to hire a Full Time; Rotating Shift Communications Assistant This is an entry level position for a high school grad who has keyboarding skills of at least one year. We strongly prefer candidates who have worked previously in a healthcare setting + 1 year of customer service Entry level position, Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). External call facilitation will generally include, but is not limited to, looking up patient information for friends and family members of patients and transferring customers to appropriate departments throughout the organization. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees at your level and additional duties as assigned. Sentara Healthcare offers outstanding benefits. Tuition assistance and Student Loan Repayment Benefit Health, Dental, Vision and Medical insurance Generous Paid Annual Leave, Parental and Caregiver Leave Retirement with match Adoption, Infertility, and Surrogacy Reimbursement Career and personal development opportunities Reward programs for health and wellness Job Summary Entry level position, Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). External call facilitation will generally include, but is not limited to, looking up patient information for friends and family members of patients and transferring customers to appropriate departments throughout the organization. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees at your level and additional duties as assigned. Qualifications: HS - High School Grad or Equivalent (Required) Call Center, Computer/Keyboard Skills, Customer Service, Healthcare Skills Active Listening, Communication, Microsoft Office, Service Orientation, Speaking, Technology/Computer Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application. In support of our mission "to improve health every day," this is a tobacco-free environment.