Office Services Associate

Job Summary: We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Essential Functions & Responsibilities:

• Provide the highest level of prompt and friendly customer service.
• Provide a consistent and quality experience in satisfying client demands in the reprographics/print center.
• Continuously monitor emails and print portal queue. Respond accordingly, as per business processes and operational guidelines, in a timely manner.
• Provide guidance to customer in navigating the print portal.
• Handle printing and scanning requests.
• Demonstrate strong attention to and focus on details and processes. Perform frequent quality checks during print process.
• Troubleshoots and clears material jams and other obstacles promptly.
• Handle time-sensitive, confidential materials in accordance with privacy protection policies.
• Establish operating procedures and quality standards.
• Adapt to process changes as required by the client.
• Other site national support and special projects as needed.
• Participate in cross-training in the Mailroom and Office Services.
• Provide backfill as needed.
• Availability for overtime during busy season.

Key Skills:

• Excellent communication skills both verbal and written, in person, email or telephone
• Ability to interface with end-user in a professional manner, with a sense of urgency
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Excellent communication skills, both verbal and written
• Ability to meet employer's attendance policy, willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage

Minimum Qualifications:

• 18 Years of Age or Older
• High School Diploma or GED
• Minimum of 1-year customer service related experience
• Experience as a Site Representative and/or a minimum of 1 plus years demonstrated knowledge and experience in a related functional area

Physical Requirements:

• Required to stand, walk, simple grasp, reach with hands and arms
• Repetitive motion is required; may require twisting/bending/climbing
• May lift up to 50 lbs. frequently
• Significant walking; Ability to stand, sit and/or walk for long periods of time with or without accommodations

Prior Helpful Experience May Include:

• Familiarity with office equipment and procedures
• Experience with maintaining and basic troubleshooting of printers, copiers, and other office equipment

"The pay range for this position starts at $19/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."