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Sr. Clerk
Campus Life Services Fitness & Recreation Job Summary Lead Operations Clerk, part of the Operations Unit at Fitness and Recreation
The Lead Operations Clerk...
- Leads by example and is a mentor and role model to co-workers
- Must have prior fitness center experience, preferably with UCSF Fitness and Recreation
- Acts as the lead and primary contact person at the fitness center in the absence of Operations Supervisors, Managers and other fitness Center leadership
- Must be energetic, outgoing, articulate and have good verbal and written communications skills
- Is focused on high quality customer service/hospitality and possesses the skills necessary when interacting with difficult people in an often-high pace, demanding environment
- Should be able to work independently and as part of a team often leading a team of 2-3 coworkers
- Can respond to member suggestions, concerns, and complaints in a timely, professional, and consistent manner
- Experience in sales processing, program registrations, member facility check-ins
- Completes and or delegates front desk administrative duties as directed by Fitness Center Operations and Facility Managers
- Provides support to fitness programmers and managers
- Ensures facility cleanliness and manages supplies in our fitness areas
- Assists with towel laundry services
- Must have obtained Red Cross CPR/AED and First Aid Training certification within the first 3 months of employment (Training and Certification will be provide)
- Is willing and able to assist in emergencies and/or facility evacuations and ensure safety at all times (Think: facility access controls or unsafe use of fitness equipment)
- Should be comfortable working on a computer, using various applications and able to multitask during peak times
- Has an interest in advancing their careers in fitness, health or wellbeing, customer service an/or supervision
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu) Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description UCSF Fitness and Recreation operates two fitness centers at UCSF. We provide fitness and well-being services to UCSF Students, Faculty, Staff and Community members through a broad range of fitness, recreation, aquatics, personal training, outdoor programs, and health and wellness programs.
We make life better here by inspiring fitness and well-being for everyone. UCSF Fitness & Recreation's mission is to enrich the human spirit, quality of life, and community at UCSF. We are passionate fitness and recreation professionals committed to doing quality work. We fulfill that mission by providing our members with exceptional service, knowledgeable staff, a wide variety of activities, and a clean environment. We are a customer service division, providing needed services on all UCSF campus sites and delivering these services with PRIDE: Professionalism, Respect, Integrity, Diversity and Excellence.
Our operations unit is an integral part of Fitness and Recreation and provides customer service, maintenance and housekeeping support to the fitness and recreation facilities
Perks of working at UCSF Fitness and Recreation:
* Competitive wage based on experience and knowledge of Fitness Center policies and procedures with opportunities for career development
* Flexible, part-time up to 40% variable employment which promotes a work/life balance (Think: of having the extra cash while you go to school)
* Energetic atmosphere that inspires fitness and well-being and builds customer relationships
* Training provided with access to leadership and career development programs
* Facility access to our 2 fitness centers which feature Matrix strength and cardio equipment, free weights, squat racks, basketball, squash and racquetball courts, pools, wellness programs, and discounts on our outdoor programs (e.g. kayaking and stand-up paddling)
* Access to the Faculty Staff Assistance Program
* Discount programs for UCSF employees Required Qualifications
- High school graduation and one year of related administrative experience; or an equivalent combination of education and experience;
- Cash handling and shift deposit reconciliation
- Customer service experience.
- Leadership skills or experience within a fitness center environment
- Read, write, speak and understand English fluently
- Office and industry technology competencies must include: phone, mobile phone & voicemail system, Microsoft word, e-mail systems, faxing, copying, printing, scanning, Filemaker, program database system (CSI), online member access/booking (CSI online, Citrix & smartphone applications), etc.
- Demonstrated ability to maintain confidentiality.
- Ability to work independently and as a team member.
- Ability to resolve conflict, i.e., Conflict resolution involving member to member disagreements to align with our Code of Conduct.
- Ability to prioritize and accomplish multiple tasks with deadlines in a customer service setting under minimal supervision.
- Wear uniform including nametag
- Flexible schedule, normal business hours are Mon-Sun, 5am-10pm
Preferred Qualifications
- Excellent interpersonal, verbal, and written communication skill.
- Able to motivate & support others in their quest to be healthier and fitter.
- Demonstrated skill necessary to collect, organize and disseminate information upon request.
- Ability to make sound judgments.
- Knowledge of the UC systems, forms, policies, and structure.
- Knowledge of UCSF Fitness and Recreation
- Current knowledge, understanding, training (when applicable) and use of University guidelines regarding PCI compliance, cash handling, CANRA trainings, ethics training, cyber security, and sexual harassment prevention etc.
License/Certification
- CPR and first aid within 3 months of hire
- Fitness & Recreation Customer Service Clerk experience
- Experience in Fitness and/or organized sports
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Code and Payroll Title 004672 CLERK SR OR SECR Job Category Administrative Support Bargaining Unit Teamsters Local 2010 - Clerical and Allied Services Unit (CX) Employee Class Limited Appt Location San Francisco, CA |
University of California - San Francisco
Nov 02, 2024