Physicians Cleveland Market - Market Medical Director

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

The Market Medical Director will have substantial administrative time for the following leadership and administrative duties:

• Provider Management: We want our leaders to be close to the bedside and keep their pulse on the care that is being delivered. This means that our Market Medical Directors are in the centers providing leadership, support and structure to our physicians and care teams. This includes ensuring that our centers are properly staffed and call schedules are covered, as well as recruiting/developing/coaching physicians and promoting them to take local leadership roles. The Market Medical Director will support performance reviews for physicians and play a key role in supporting new physician orientation and ongoing training.
• Leadership and Coaching: The success of ArchWell Health is not based on the volume of services we provide, but the quality of care that our patients receive. To achieve this goal we follow metrics such as: (1) hospital admission rates and visits to the emergency department (2) consistency around disease prevention and exceeding quality targets and (3) a great patient experience. In other words: ensure that our patients are happy, healthy, and out of the hospital. Our Market Medical Directors know that many physicians have not been taught how to do this, and they share their wisdom to educate physicians on how to successfully manage patients in a value-based care environment. They coach their physician colleagues on how to utilize data-driven tools and teach best-practices, and can reference their own experiences and serve as a role-model for how to keep patients well and out of the hospital.
• Care Delivery and Center Operations: The Market Medical Director will lead market-level clinical meetings, which includes weekly physician meetings and reviews of currently/recently hospitalized patients and those at risk for clinical deterioration. The Market Medical Director will support the care teams and teach best practices related to daily huddles, telehealth, walk-in visits, hospital follow-up, patient experience, and other activities that are critical to ensuring our patients have access to high-quality care. This requires collaboration of all staff, and may include regular reviews of quality dashboards and outcomes that engage staff and fosters a culture of accountability and identifies opportunities for improvement.
• Support Organizational Strategy: We expect our Market Medical Directors to play a key role in supporting our goal of continuous improvement. In addition to providing leadership at the bedside, they will collaborate with the corporate team and leadership in other markets to share best practices and improvement opportunities. While the Market Medical Director will have a deep understanding of their local regional/neighborhood, they will also have strategic input into a variety of organizational-wide goals and initiatives that will include the following categories:




• Network development and specialty referrals
• Documentation and accurate coding
• Quality improvement and HEDIS measures
• Utilization management
• Transitional care and case management
• Clinical compliance and policy development
• Patient engagement and community outreach




• Drive Culture: At ArchWell Health, we believe deeply in our mission to transform primary care and deliver high-quality care to seniors. We look to our Market Medical Directors to embody this mission and set an example for the organization. They will play a key role in communicating the impact our model of care, and ensure that our entire staff is part of a collaborative environment that takes pride in improving the lives of our patients.

Ideal candidates will be:

• M.D. or D.O. graduates
• Board certified/eligible in Internal Medicine or Family Medicine (required)
• Have at least one (1) year experience in progressively responsible administrative or management-related position in a primary care environment
• Have experience supervising providers and clinical staff with a demonstrated record of success
• Previous experience working within a managed care or value-based environment
• Be highly collaborative and enjoy leading teams with a patient-centric orientation
• Driven to care for those with comorbid conditions, the elderly and/or medically underserved
• Passionate about their work and energized by being part of a fast growing organization