Infrastructure Analyst II

Are you an Infrastructure Analyst II looking to join one of the top companies in the Banking industry?

Are you looking to further your career and grow?

Do you have experience with reading and digesting technical information?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work on-site with our client in Buffalo, NY. Interested?

Here's what you'd do:

• Completes activities related to installing, configuring, operating, and maintaining system hardware, software, and related infrastructure.
• Ensures system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff and partners.
• Respond to and resolve help desk escalations based on the outcome of previous incidents.
• Complete related master work orders or request-based tasks.
• Respond to and resolve identified technical incidents based on outcomes of previous incidents; analyze and isolate the issues.
• Use basic diagnostic tools to troubleshoot issues.
• Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes, and maintaining operational and configuration standards.
• Research options when anomalies occur and report complex issues to senior staff.
• Participate in project work within the team.
• Provide coaching to less experienced staff on processes.
• Complete evening responsibilities as scheduled.
• Identify improvement opportunities to existing procedures to improve efficiency; document these changes as needed.
• Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with its Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the client's brand.
• Maintain the client's internal control standards, including timely implementation of internal and external audit points and any issues external regulators raise.
• Complete other related duties as assigned.

Here's what you'll get:

Pay: $48.79/hr

Hours: 40 hours/ week

Length: Temporary (13 months).

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Required Skills:

• High School Diploma or GED.
• Minimum 4 years of experience with reading and digesting technical information.
• Minimum 4 years of experience with communicating technical problems to management.
• Minimum 4 years of experience with providing updates and statuses.

Preferred Skills:

• Bachelor's Degree in Technology.
• Certifications or special training in related technologies.
• Detail-oriented.
• Proven written and verbal communication skills.
• Good customer focus, including the ability to manage customer needs and multiple work priorities.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.